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My videos from my A6000 are not recognize but Play Memories or my computer.

December 12, 2016, 6:09 am
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Hi SONY COMMUNITY, 
I tried to import the videos from my camara, but i can't. When I open Play Memories and conect my camera with USB, i click import multimedia files, but I can only see or import images. When I select the Videos option, there's nothing there. I just download today the Play Memories so i guess is the latest version (3.2.01). I also tried importing from iMovie or directly from my computer but these don't read my videos. The only place i found the video is in the folder private, in the file AVCHD. I can see them there but i can't download or save them in my computer or external disc. I really need the videos for work. How can I solve the problem?

Thank you very much,

Paula

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Play Memories Mobile app & live video feed

December 14, 2016, 12:42 pm
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When filming with the Sony a7sii, is it possible to view the live feed on the Play Memories Mobile app from my iphone by way of the wifi connection ? 

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FDR-X3000 focus

December 16, 2016, 3:46 pm
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any way you can use the Play memories app with touch to focus capabilities

how you would on a smart phone when recording video?

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Downloading single file from camra to PC via WiFi

December 19, 2016, 5:34 am
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I would like to know if it is possible to send a single (RAW or video) file streight from the camera to my computer via WiFi. (Also with selecting the folder where to download) So far I have found no solution to this problem.

If there is no feature like this yet, please add a new feature to PlayMemories home to make a wireless connection to a camera (e.g. by giving the camera IP - my A6000 has a fixed IP on my network).
When the camera is connected to the same wifi network as my pc, I'd like to have the same import features I have while connected via USB. I want to select which files to import and where to import them.

I would like to make my workflow for single image imports faster by this feature, without removing the SD from the camera and playing with the USB cable.

Thank You for Your response, and help.

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Re: [UPDATE #2] Re: 4K UHD TV: XBR65810C - Please help: ROUGH Customer Service and REALLY Terrible Backlight bleeding

December 22, 2016, 9:18 am
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Not sure where to post this, but want to add my comments about customer service: I spent HOURS in a chat with Product Support for a PlayMemories issue, was asked to do a number of things that made NO sense, and the issue was not resolved. I was told to unstall, reboot, re-install etc. w/o help - hand then told I needed to make more space on my PC HD (desptire the fact that the program had been working fine previously w/same free space),Was told that if that did not work, start another chat.

 

Well, as expected, after I spent another hr trying do decide what to delete or backup offline and creating much more space than the tech said I needed, guess what: no change.

 

Meanwhile I keep getting emails saying "Thanks for joining the Sony Community". So I clicked on "unsubscribe" and got:

 

"An Unexpected Error has occurred.
Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 545804A6.
Click your browser's Back button to continue."

 

Needless to say, I am not a happy camper with Sony Support...

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Remote Control app (PlayMemory) with a6000 shows controls only for the first time

December 25, 2016, 1:52 pm
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I am trying to use PlayMemory with my a6000 in its remote control mode.

 

I could see the finder image on my iPhone 5s (iOS 9.2.1), a zoom control, an aparture control, and the shutter button for the first time the app opens. But after taking a shot, all controls disappear. I had to turn off and back on the camera and re-connect from the app to see the controls. What am I doing wrong?

 

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Cheap Apps, illegal?

December 29, 2016, 10:56 am
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PlayMemories Mac (ver.3.3.00) hangs on startup

January 2, 2017, 7:50 am
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Am using macOS 10.12.2.

PM constantly hangs on startup.

Have tried re-installing, and restarting, but it didnt help.

 

How can I resolve this?

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Purchasing apps in South Africa

January 4, 2017, 6:38 am
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I recently purchased 2 x Sony A7S2's for my company. It seems like you cannot purchase any apps on PlayMemories for them being registered in South Africa? Can that really be true in this day and age? I have even created a UK-based second account but it will not let me me regioster my PayPal or SA credit card.

 

How can you buy cameras here but they are not supported on the app store?

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Trim Video in PlayMemories

January 4, 2017, 5:39 pm
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I have some 4k footage from a6300 that has an extreme camera shake on the last few frames. I thought I would remove the last few frames as it seem PlayMemories is able to trim MP4 files non destructively without transcoding. So far so good, except that it completely ignores my instructions. Here is what I do:

 

1. Open the video with the video trimmer.

2. Watch the clip to the end.

3. Step back frame by frame from the end. Lets say I step back 6 frames.

4. Mark that point as the OUF frame.

5. Click save edited clip.

 

Now I see the clip is saved with exactly the same file size and frame count. NO CHANGE, other then a new file was created.

 

Really?

 

The cause of the camera share of course is the poor placement of the video record button on the a6300.

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A7 II Camera Will Not Connect to iphone 7 Via Wifi

January 5, 2017, 4:55 pm
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My A7 II camera will not connect to my iphone 7.  Have the Smart Remote Control app on the camera and when I attempt to connect to my iphone the camera LCD screen just says "connecting" and the progress circle spins and spins.  I have selected the camera's wifi address on the iphone in the Wi-Fi settings and a check mark appears next to it when I select it.  That is the moment that the camera attempts to connect, but never does.  The camera does this with the other apps as well.

Any suggestions would be appreciated. 

I also can not download any paid apps either.  All I get is "internal error" on the camera screen when they attempt to install.  I never had this problem with my older A7.

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Is there any way to view Canon RAW photos in PlayMemories

January 7, 2017, 1:10 pm
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So I made the switch to Sony from Canon therefore I have lots of Canon RAW (CR2) files.  I'd like to use PlayMemories for all my photos.  Is there a way to recognize that file type in PlayMemories?

 

Thanks,

Curtis

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Playmemories error message when burning disc in windows 10

January 9, 2017, 3:09 pm
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When trying to burn a Blu-ray (or DVD) disc using Playmemories in Windows 10 I get an error message:  "Cannot write to the disc because an error occurred [0070-8012-8018-0000810D].  I see that someone else posted a similiar question back in February 2016, but i don't see a viable response.  I have tried uninstalling and reinstalling Play Memories Home but that did not help.  I have also tried saving a smaller file, updating the driver for the disc drive, etc.  Any help would be greatly appreciated!

 

Thanks,

Don

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Sony: The worst covoluted mess I have EVER dealt with!!

January 10, 2017, 5:26 pm
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I don't get upset at any company and typically let things roll off my back but...............

 

Sony support, representatives, their tech websites, systems, logic, and accounts are absolutely infuriating!!! Why in the world should a timelapse app have to be purchased through some ****** website for your camera!?! Why isn't this just a feature already built into the camera itself? You know why......because it is another petty money grab by Sony. I have LITERALLY, not figuratively, but literally, fussed with trying to get this timelapse app on my regrettable purchase of the A6000 for the last 6 days!!!!!!!!!!! I HAVE REACHED HIGH-GRADE MAXIMUM FRUSTRATION!!!! It does not need to be THIS ****** DIFFICULT TO BUY A ****** APP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And NO ONE at Sony knows what is going on over there. I have called their tech support and they were actually getting short with me!? That girl told me she doesn't really know why I couldn't add funds to my account, and well, "Is there anything I can help you with?" Aboslute incompetence.

 

And what is up with their ridiculous CAPTCHA sign in? I feel like I am being Punk'd by Sony. Click the picture and it keeps changing and changing and changing.  I have been given nothing but the run-around from all of this.

 

My sign-in, for the ludicrous PlayMemories app website, is saved by Firefox. I have not changed a thing on it! But then it all of sudden I try to sign in and it won't let me sign in!!!!!!! What happened!?!? I didn't change a thing. Then it says, "One sign-in to many Sony group services." By the way it should be spelled "too" not "to." That did not happen! All of this is after I FINALLY was able to add funds to my wallet with a Amazon Playstation digital pre-paid card. I added the funds and now I can't sign in! WTF!!!!!!!!!!!!!!!!!!!!!!

 

I never in my 38 years of existence ever been so angry at one company. I am so utterly ****** off and Sony right now that I wish to NEVER NEVER NEVER do ANY business with them again! I SO absolutely regret buying the Sony A6000 camera! I should have bought the Nikon or Canon. And nobody at Sony will give a shi....about any of this. If anything I will be and inconvenience to them and will probably get mad or short at me.

 

And judging from ALL of the titles and angry responses and titles in the forums I know I am not alone.

 

So long Sony!!!!!!!!!!!!!!!!!!! Lost a customer (Not that you care).

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Can I recover my deleted photos in Memories Home?

January 18, 2017, 12:03 pm
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Today,  I downloaded  approx 49 very important pictures re an ongoing  insurance claim.  In error I deleted the folder and cannot recover pics.  I checked my recycle bin and restored, but files are empty.   To make it worse, I also deleted them from my camera.  

Is there any way to find them, or are they gone forever? 

 

Thanks!  

Woman Sad

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PlayMemories hangs up on my Mac (running 10.12.2 continually.

January 18, 2017, 2:33 pm
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I have a brand new camera, and just installed PlayMemories for the first time.  It is very buggy software, and hangs at every point in the process - from start-up on.  The fact that I also had some difficulty in just signing on on the Sony site makes me wonder if they aren't just able to work well with Macs?

 

Meanwhile, is there a way to send my photos to my computer and bypass using PlayMemories altogether?

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Smooth Reflections app Feature Request

January 19, 2017, 11:57 am
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At fredmiranda.com, there is a strong collective opinion that the Smooth Reflections app would benefit greatly from the addition of the electronic shutter (Silent shutter) and Uncompressed raw functionality that is already available in other apps, e.g., time lapse and multiple exposure.

 

Here is a discussion thread about this app on fredmiranda.com:

http://www.fredmiranda.com/forum/topic/1403764

 

Thanks in advance for your efforts adding these new features to this amazing app.

All the best,

Fred

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Can't Log In

January 24, 2017, 8:03 am
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Hey Support team!

 

I'm having issues trying to log in on Play Memories Home (either on my Mac or iPhone). I have only been able to log in online, but once I try to log on my computer or phone, it says the email or password is wrong, WHICH IS NOT!!! 

 

I've tried multiple times and it still says is incorrect. What is happening with the platform???

 

Thank you!

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Long shot.

January 24, 2017, 8:17 am
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Dear Sony,

 

Anychance us A7R users could get a half decent way of shooting tethered from a single program, I know live view  while

shooting tetherd is a no no, can anyone explain why, I read it worked in a previous firmware version on the A7R, I know about the workaround for remote camera control and lightroom or C1, why doesn't the smart remote control (wifi tethering) work on a laptop (mbp) or does it?

 

Any help on the above chronicles would be greatly appreciated.

 

H.

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Ipone SE.

January 24, 2017, 9:24 am
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Using the camera remote app on the iphone se I am unable to save the raw file just a jpg I'v tried various settings, still a no-go, works OK with Ipad. rendering camera profiles among other things useless!!

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