Hi, I'm afraid I have the same old problem that people here are listing. Play memories won't recognise my TRV 230E Hi8 camera via the firewire/DV connection. I run windows 7. I've installed th software at least a dozen times but on a couple of occasions, a box has come up to say " can't connect your camera without downloading this extra piece of software" or words to that effect. I've clicked on it when it has come up but it just hangs for hours. Anyone know what it is and will it help. Oh and my cables etc are all ok because the camera works on an old XP/movie maker setup but it's very slow and poor quality. PS this is very important to me as I'm trying to download 30 years of family memories!