First, you "customer Relations" link on your website isn't working...finally have given up that way.
Been trying for HOURS to find out why your Playmemories software creates almost twice as many files when I download files from my HDR-CX440 camcorder using that software as compared with using Windows Explorer to backup my files from the chip.
I want to know what I'm missing if I use Explorer to back up my video files instead of Playmemories, and also why Playmemories creates almost twice as many files during an import routine.
I don't want to keep making DOUBLE BACKUPS of my files (both Explorer and PM) just so I don't lose any information or picture quality and can't find any answers in the Community postings, your Q&A or even a general search using Google on the web...no one seems to have a simple explanation of which is better, what one loses if they use Explorer and end up with about 60% of the number of files, etc.
PLEASE have someone explain to me the differences, and why PM is Sony's suggested way to backup and manage these large video files instead of just using Explorer.
Thank you,
Chas Pearson